Direct expenses by service / product 'cost object'

Supporting time by service/product 'cost object'

Supporting expenses by service / product 'cost object'

Other management and financial accounting ratios as appropriately informed by the performance components

Economic value assessment, market value assessment

• skills inventory and competence rating
• showing # of knowledge workers as % of total employment

Morale / Attitude

• # of new employee suggestions
• % sick leave / employee turnover
• employee commitment, alignment, and attitude

• replacement dollar value

Technological / intellectual / information assets

• replacement dollar value - order of magnitude
• % sales arising from specific intellectual property developments
• % rate of improvement in process metrics

Processes

• cycle time
• project completion time
• error / defect rates
• safety
• prevention of wastage
• productivity outputs / inputs
• efficiency outputs / inputs versus standard